Managed IT and MSPs
Managed services, IT support, co-managed IT
- Who buys
- Owners, finance leads and operations managers. Rarely the IT person, because in a company small enough to outsource IT there usually is not one.
- What they ask you to send
- A one page overview of what is in each package and what drives the price, plus references in their own industry. Larger buyers and primes ask for a capability statement by name.
- What they check first
- The Company Page first, for recent activity and real headcount, because that is the credential check. Then the owner's own profile, because a referral looks up the person and not the firm.
The trap. Every provider in your market writes proactive, responsive, around the clock, a partner rather than a vendor. Apply one test: if a competitor would happily publish your exact sentence about themselves, cut it.

